The Regulator of Social Housing recently noted that the best performing landlords use a range of data to identify and resolve problems quickly. They use data strategically in the design and delivery of the services they provide to tenants.

This session will explore how to ensure you have the right quality data and systems and processes embedded to enable this.

• How do you utilise the wealth of tenant data and information we hold to support better decisions?
• How do you tackle poor quality or incomplete data records? How do you gain the trust of tenants to share their data with you?
• How do we capture the tenants voice and ensure that the right culture and processes are in place to ensure that voice is truly heard and acted upon?
• Using data to proactively identify and resolve issues rather than waiting for tenants to approach you
• Empowering tenants with data about their own homes and involving them in the solution
• Ensuring that relevant information is shared across systems and not lost in silos