Tuesday, 14 May 2024

Plenary08:30 - 09:15

Breakfast briefing: Tenant Satisfaction Measures – turning results into action

Bishopsgate

Speakers

Sophie HaywardHead of housingWestmoreland Supported Housing Association

Amy CheswickExecutive director, customer and transformationMHS Homes

Tracey WilliamsTenancy Services OfficerPartners Foundation

Kate RobertsHead of customer successSwitchee

Yvonne DaviesBoard MemberCobalt Housing Association

Tuesday, 14 May 2024

Plenary09:20 - 09:30

Opening remarks from the Chair

Broadgate

Speakers

Martin HilditchEditorInside Housing

Tuesday, 14 May 2024

Plenary09:30 - 10:10

How do we change cultures and build trust?

Broadgate

Speakers

Darren MurinasChief executiveExpert Citizens CIC

Kheron GilpinEngagement specialist and Ubuntu round table facilitatorTutu Foundation UK

Roseann AytonResident board memberHexagon Housing Association

Tuesday, 14 May 2024

Plenary10:10 - 10:45

Improving governance and board-level accountability to tenants

Broadgate

Speakers

Kai JacksonChair of tenant scrutiny panelBlack Country Housing Group

Indra MudieTenant board member and apprentice engagement advisorHome Group

Moreen PascalAssociateHousing Diversity Network

Liam KellyInvolved residentThe Guinness Partnership

Tuesday, 14 May 2024

Tuesday, 14 May 2024

Workshop11:05 - 12:05

Legislative theatre workshop: tackling social issues through co-creation

London Wall

Speakers

Tony CealyTheatre practitioner and cultural producer

Tuesday, 14 May 2024

Engagement methods11:15 - 12:00

Making engagement inclusive and accessible to all

Broadgate

Speakers

Debra EdwardsResident and co-production championHaringey

Gary BourletCo-founder and membership and engagement leadLearning Disability England

Lizi GreenInclusion consultantAbilityNet

Mohammed JamaHead of Brent community hubsLondon Borough of Brent

Claire BlackaEngagement specialistTentacles Consultancy

Tuesday, 14 May 2024

Engagement issues11:15 - 12:00

Cost of living - how do we empower people and sustain vital services for the long-term?

Bishopsgate

Speakers

Jessica TaylorCommunity entrepreneur and founding directorTrusted Money Confidence

Karen BadenochCommunity entrepreneur and founding directorTrusted Money Confidence

Matthew BuckhamCommunity investment directorSNG

Erica WattsHead of employment and skillsSNG

Tuesday, 14 May 2024

Engagement issues12:05 - 12:50

Awaab's Law: getting repairs and communication right once and for all

Bishopsgate

Speakers

Sue HodgsonResident and member of customer scrutiny panelMears

Shabana YousafDirector of property, building safety and complianceARHAG Housing Association

Mandeep BhogilExecutive director of operationsTower Hamlets Community Housing

Alex GriffithsVP of salesOrlo

Tuesday, 14 May 2024

Engagement methods12:05 - 12:50

Unlocking the potential of data and insight to drive engagement and improvement

Broadgate

Speakers

Adam Taylor-DrakeHead of customer successAico

Kate StillChief commercial officer, Home Group and chairThrive Homes

Martin HilditchEditorInside Housing

David DaggerDirector of communications and corporate affairsThe Institute of Customer Service