May 2024, London

Tenant and Resident Engagement Conference

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The leading one-day event to help landlords and tenants achieve meaningful engagement that improves services, lives and communities

“The best conference I have attended this year”

Elly Hoult, chief operating officer, Peabody

With the Social Housing (Regulation) Act coming into force in April, the sector is preparing itself for significant reform aimed at putting the tenant at the heart of social housing. Together with unrelenting scrutiny from the Housing Ombudsman and Awaab’s Law changing expectations of landlord services, housing providers cannot afford to stand still.

This year’s Tenant and Resident Engagement conference will explore how to move the dial on the major culture shift that is required to rebuild trust and improve tenant-landlord relationships.

The programme will host nuanced discussions on improving communication, accountability and tackling stigmatising attitudes.

It will look at the practicalities of how to engage tenants in a more inclusive and accessible way to ensure we empower the many and not the few.

Our popular workshops will return where you can experience first-hand innovative engagement methodologies that have proved successful in other sectors.

With over 50 speakers and 500 landlords, tenants and key partners attending, this is a valuable opportunity to learn alongside one another and progress your journey towards meaningful engagement.

The conference is CPD accredited event

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Top 10 issues to address:

Achieving a cultural shift to rebuild trust and improve relationships

Improving governance and board-level accountability to tenants

Co-production and empowering tenants in service design and decision-making

Responding to regulatory reform and the Tenant Satisfaction Measures

Making engagement methods inclusive and accessible to all

Using quality data and insight to drive proactive improvement

Engaging tenants on key issues such as damp and mould, cost of living and building safety

Ensuring a good complaints handling culture

Using trauma-informed approaches to improve engagement and outcomes

Evaluating the impact of your engagement

“A very engaging conference where residents and staff come together in partnership to meet, discuss and share knowledge. This is one not to miss.”

Valerie Oldfield, member of the National Housing Federation Tenant Advisory Panel

“Great conference! The speakers were very knowledgeable. We left feeling refreshed and armed with knowledge of what is to come and what we are preparing for.”

Becci Gardner-Queen, housing team leader, Darlington Borough Council

“I really enjoyed the event. It was great to be at a housing sector conference and see so many residents and so much more diversity of attendees than you often get”

Rachael Orr, chief executive, PlaceShapers

“Excellent day and a fantastic opportunity to network and learn from other landlords and residents across the UK.”

Lydia Parry, internal interventions manager, Bron Afon Community Housing

“What a fantastic experience as a tenant, to hear from so many passionate and inspirational professionals, who are all keen to provide their skills and knowledge to guide both landlords and residents.”

Alison Jenkins, Magenta Living Tenant

"A really well organised conference with great guests and visitors"

Steven Rae, chief executive, Evo Digital Technologies

"The conference was an excellent opportunity to engage with debate, hear inspiring stories and to stimulate thoughts about making engagement work better"

Paul Singleton, strategy and customer insight director, The Hyde Group

"Interesting and informative panels throughout the day with plenty of opportunities for discussion, questions and networking"

Eileen Smith-Hughes, ClwydAlyn Housing

"Extremely informative. Open and honest, straight to the point with no jargon"

Robert Tuck, Estuary Housing Association

"I feel privileged to have had the opportunity to attend this event. I found the housing provider speakers to be open and honest… I would definitely recommend it"

Melanie Garnett, resident, The Guinness Partnership