Kier Services - Housing Maintenance
Our full range of property maintenance services helps to maintain homes that people want to live in at an affordable cost.
Throughout the UK, we work in close partnership with local authorities and housing associations to identify the strategic asset management options that maximise the value and performance of housing stock while keeping customers’ interests at the heart of everything we do.
From compliance and energy efficiency solutions to large-scale refurbishment – from planned, preventative maintenance to responsive repairs – our services are delivered by qualified front-line teams of technicians trained to work in occupied homes. And with national coverage you are never far away from your nearest Kier office.
As a socially conscious good neighbour and long-term partner, we actively contribute to socio-economic regeneration, tailoring our services to match local priorities – from education, training and employment programmes to investing in the local supply chain.
Beyond our well-established skills and experience in the housing sector, we are also able to draw on the wider capabilities of the Kier Group. , Whatever your needs, it’s likely that Kier can help.
Customer service
We have developed specific processes and procedures to ensure we understand and meet the various needs of customers and our customer excellence teams ensure that their experience is the best it can be.
Our technicians are trained in dealing with vulnerable customers and those facing challenges such as illness, disability, isolation or old age.
We develop bespoke communication plans, impact assessments and work with support workers and family members to identify specific needs. We ensure technicians are aware of any special requirements or issues that vulnerable customers may have.
Corporate responsibility
We work with clients to develop social value charters that all employees and partners embrace.
These complement our clients’ corporate responsibility approach and set out the standards we expect from all employees to improve social, economic and environmental value. With the Social Values Act 2012 in mind, the charter covers securing social value through supporting customers with limited life opportunities,
developing local supply chain skills and experience and delivering community projects that benefit local customers.
For more information on our community outreach, please visit our community transformation page.
Training and apprenticeships
We create employment and training opportunities in local communities by working with local schools and training organisations wherever possible. We promote these initiatives to maximise the opportunities for long-term jobseekers and develop apprenticeships through our shared apprenticeship programme.
Scape
Kier is the sole contractor delivering up to £1.5bn of work by leading built environment specialist Scape Group. The Scape National Minor Works framework covers the whole of the UK with work ranging from refurbishment, maintenance and new construction projects for public sector buildings.
The framework provides an easily accessible OJEU compliant route for public sector works.
1. Statutory compliance services
Complying with increasingly complex legislation and approved codes of practice can be a challenge. Our statutory compliance services ensure you stay on the right side of ever-changing regulations and don’t fall foul of the law when it comes to protecting the safety of employees, customers or the wider public. Whatever your requirement, our specialist teams provide complete peace of mind for:
- Gas
- Fire safety
- Electrical
- Lift testing
- Asbestos management
- Specialist lifting
- Water hygiene management
Our processes incorporate a set of quality audits carried out at individual technician, contract and business unit level and includes external party audits from various accreditation bodies.
With our number of years’ experience, you can be assured of our ability to respond quickly and provide full survey and works solutions, including full customer support and engagement.
Our competencies in the area of statutory compliant fire prevention works include:
- Independent fire safety assessment
- Independent work scope scheduling
- Removal and replacement of external wall insulation
- Sprinkler systems
- Smoke/fire alarms systems
- Fire and smoke seals for doors
- CCTV systems
- Fire door maintenance and replacement
- Electrical and heating systems
- Service ducting
- Firefighting equipment
2. Responsive & voids maintenance
Through our network of national and local call centres and highly trained local teams, we provide all aspects of responsive maintenance 24 hours a day, 365 days a year.
Our continued investment in training and developing our people is part of our strategy to help achieve cost and efficiency savings through planned energy efficiency programmes and refurbishment works that are designed to reduce turnaround times and minimise expense for our clients.
Our voids process makes optimum use of the notification period when customers leave a property. This means more cost-effective refurbishment planning and repair work to get the property back to market as quickly as possible, ensuring key to key time is minimised.
3. Cyclical maintenance
Gas
We provide a range of maintenance and enhancement services from one-off repairs to the full life-cycle of gas supply appliances. In fact, we deliver comprehensive gas repair across the country, including 24-hour emergency network response and an emergency meter response.
We also operate a state-of-the-art gas assessment centre providing training for technicians to become certified gas engineers. To complement the foundation training, we guarantee all our candidates an eight-week work placement with one of our own gas servicing teams across the UK.
Electrical
Delivering both domestic and commercial ranges of electrical work activities on low voltage systems up to 1000V a.c. and 600V d.c., our capabilities include: electrical upgrades; installations; rewiring; partial modification to existing wiring; and testing.
4. Planned investment works, aids and adaptations and asset management
Planned investment works
These include:
- Kitchen and bathroom refurbishments
- Boiler and heating upgrades
- Windows and / or doors replacement
- External work programmes
All are delivered through carefully scheduled plans that optimise client budgets and the expertise of our dedicated design, interior and refurbishment teams mean we are best-placed to advise clients how to best use their available budget. Drawing on experience ranging from large-scale head office refurbishments to small specialist restoration projects, we:
- Enable continuous trading and / or occupancy
- Design & build refurbishment projects
- Complete major capital works for housing or non-housing properties
The combined strength of Kier means we are able to provide a fully integrated, end-to-end service from feasibility, remediation, funding and design, through to construction, maintenance, facilities management and regeneration.
Aids & adaptations
With an ageing population and the Government’s increased focus on helping people stay in their own homes for as long as safely possible, there is increasing demand for aids and adaptations to the homes of older and physically disabled people.
Kier has extensive experience of working collaboratively in this area with clients, customers, carers and families to provide high quality, bespoke solutions that help people live independently. In fact, we have developed proven approaches to working within a multi-agency environment to provide a range of services from level access showers to full property extensions.
Asset management
Kier maximises the value and long-term effectiveness of any property portfolio by developing commercially advanced asset management strategies. Upon reviewing a portfolio, we can produce comprehensive corporate asset management plans covering all aspects of the estate, from maintenance and sustainability to development and regeneration.
Whether your priority is social housing, corporate offices, depots, schools or an investment portfolio, our specialist team works closely with you to get the best performance from a property portfolio and reduce the cost of ownership or occupancy.
From large-scale acquisitions or disposal programmes, to day-to-day property transactions our team is ready to help.
5. Awards and accreditations
- Exova BM Trada Q Mark standards for:
- Fire stopping installations
- Fire door installations
- Fire door maintenance
- OHSAS18001 compliant H&S policy and management system
- RoSPA gold awards
- ISO9001 quality assurance accredited
- ISO14001 accredited
- NICEIC accredited
- Gas Safe registered
- NEBOSH/IOSH qualified
- OJEU compliant
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