David Mawson, Managing Director, Kier Housing Maintenance
“Over the last 18 months we’ve been on a journey transforming the Kier Housing Maintenance business.
We’ve made substantial investment in new technology and pioneered a leading approach to harnessing big data to transform our service and move from reactive repairs to an insightful proactive maintenance approach.
This, combined with new sensor connected products and putting people at the heart of everything we do, is also then transforming both the client and resident experience.”
“Over the last 18 months we’ve been on a journey transforming the Kier Housing Maintenance business.
We’ve made substantial investment in new technology and pioneered a leading approach to harnessing big data to transform our service and move from reactive repairs to an insightful proactive maintenance approach.
This, combined with new sensor connected products and putting people at the heart of everything we do, is also then transforming both the client and resident experience.”
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Kier unveils service model transformation at CIH
- Launch of new customer booking portal (tenants can book repairs anywhere, anytime)
- New predictive maintenance algorithm (we wouldn’t wait for our cars to break down on the roadside)
- All underpinned with £6m investment in new technology
- And 10% of profits given back to local communities
Transforming partnerships
Kier's unique end-to-end offer means we can invest in, build and maintain your project, and our transformational approach means we can offer you an unrivalled capability.
