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Large London landlord announces new technology partners to deliver repairs
A2Dominion is partnering with two new software companies to help deliver an online housing repairs service for their tenants.
Tech firms Totalmobile and Manifest Software Solutions were selected to deliver the plan, which aims to improve repair efficiency across the landlord’s 38,000 homes.
The new reporting system, which will be implemented this summer, means all customer repair requests are managed within one central system, rather than across multiple platforms.
Through their new ‘MyAccount’ portal, residents will be able to report their housing issues and book appointments, and get real-time updates on potential works.
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Jo Evans, director of repairs and maintenance at A2Dominion, said: “The introduction of the new technology is a critical step in our journey as it means everything will be held in one place.
“The new system will speed up our repairs process and give our customers reassurance that we’re dealing with their repairs requests effectively.”
Citing the current system, which had tenants report housing issues across multiple online portals, Ms Evans added: “One of our key challenges is that we currently hold data across multiple platforms – this creates inefficiencies in the way we work and impacts the service we give to customers.”
A2Dominion servicing workers will also benefit from the new streamlined structure, which promises to allocate tasks “intelligently”.
It will also help to ensure that maintenance schedules and routes are planned efficiently, avoiding lost time travelling to jobs.
The G15 member received more than 150,000 repair requests last year. So far, more than a third of its customers have already signed up to use MyAccount, with over 17,600 currently listed on the portal.
David Webb, managing director of property and facilities management at Totalmobile, said: “This new partnership allows us to bring our software to life in a way that directly benefits residents by making the repairs process simpler and more efficient. With the introduction of this new technology, we’re ensuring that the new system works for everyone – customers, operatives and the organisation as a whole.”
This new deal comes after the news that housing associations spent £8.8bn on repairs and maintenance between April 2023 and March 2024, a 14.3% increase on last year’s figure.
Alan Swift, managing director at Manifest Software Solutions, said: “Repairs is a hugely important service provided by a landlord. We’re incredibly proud to be supporting A2Dominion to improve the repairs service they provide to their customers.
“We have integrated systems with Totalmobile before and, while this is a challenging project, we know it will make a huge difference to customers and will ensure they get a better experience.”
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