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Resident engagement

Resident-led idea gets funding to deliver emotional resilience project

News25.02.258.00 AM

Resident-led idea gets funding to deliver emotional resilience project

Welsh tenant body calls on landlords to be more transparent over homes’ flood history

News19.02.258.00 AM

Welsh tenant body calls on landlords to be more transparent over homes’ flood history

What we have learned about race and mental health

Comment10.02.252.00 PM

What we have learned about race and mental health

The housing association tracking how the cost of living crisis is affecting residents

Insight06.02.257.15 AM

The housing association tracking how the cost of living crisis is affecting residents

Set the right tone: how do residents want us to speak to them?

Comment31.01.257.00 AM

Set the right tone: how do residents want us to speak to them?

Do your ethnic minority tenants have a seat at the table?

Comment20.01.2510.00 AM

Do your ethnic minority tenants have a seat at the table?

Ethnic minority tenants ‘significantly underrepresented’ in engagement, Tpas research shows

News20.01.259.30 AM

Ethnic minority tenants ‘significantly underrepresented’ in engagement, Tpas research shows

We need a resident-centred approach to fire safety for all blocks, not just high rises

Comment10.01.257.00 AM

We need a resident-centred approach to fire safety for all blocks, not just high rises

Insight09.12.247.15 AM

Homeless and with communication difficulties: how services can listen better

Comment26.11.241.20 PM

Complaint-handling is a cultural issue

Comment22.10.241.00 PM

A resident-focused approach is key to combating damp and mould issues

Insight21.10.241.00 PM

3 things we learned about tenant satisfaction measures from 200 landlords

Insight15.10.247.15 AM

The young social housing tenants fighting for their voices to be heard

Comment02.10.247.00 AM

Putting customers first: what housing providers can learn from other consumer-focused industries

CPD01.10.247.15 AM

CPD module: building reciprocal relationships with residents

Comment25.09.241.00 PM

Engagement with customers ensures they live the lives they choose