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Complaints

Social homes see highest jump in damp levels across all tenures, English Housing Survey finds

News03.02.251.05 PM

Social homes see highest jump in damp levels across all tenures, English Housing Survey finds

Set the right tone: how do residents want us to speak to them?

Comment31.01.257.00 AM

Set the right tone: how do residents want us to speak to them?

Complaint-handling is a cultural issue

Comment26.11.241.20 PM

Complaint-handling is a cultural issue

3 things we learned about tenant satisfaction measures from 200 landlords

Insight21.10.241.00 PM

3 things we learned about tenant satisfaction measures from 200 landlords

Putting customers first: what housing providers can learn from other consumer-focused industries

Comment02.10.247.00 AM

Putting customers first: what housing providers can learn from other consumer-focused industries

I have worked in housing for two decades and still can’t get my association to solve my disrepair

Comment01.10.247.00 AM

I have worked in housing for two decades and still can’t get my association to solve my disrepair

The housing crisis among the sector’s staff

Insight26.09.247.15 AM

The housing crisis among the sector’s staff