Welsh ombudsman to reissue data after complaints about accuracy

The PSOW told Inside Housing: “Last week, it was brought to our attention by two of the housing associations that the dataset published on 9 January may have contained some inaccuracies.

“Whilst much of the data was supplied by housing associations, the published data also included analysis undertaken by our office and referred to numbers of tenants, information that was not provided by the housing associations.

“To ensure that this data is completely reliable and accurate, we are therefore urgently reviewing the published data and analysis, and we will be undertaking further checks of the data with the housing associations concerned. In the meantime, we have temporarily removed it from our website.

“We are sorry for any inconvenience or confusion this may have caused. Our team is working to resolve this matter as quickly as possible. Once we have completed the review and are confident that all the data is correct, we will republish the information.”

Bethan Proctor, head of policy and external affairs at Community Housing Cymru, said: “We want all tenants to be happy in their homes, and the ombudsman offers a positive, impartial process which aims to put things right.

“The data collected is a helpful insight into how complaints procedures are working within Welsh housing associations, an area that our members are consistently improving in response to new best practice and feedback from their communities.

“As the data from the first six months of 2024-25 is currently under review, we look forward to seeing the reissued version, and using it to understand how our members have used the model complaints policy to improve their approach to resolving tenant concerns.”

Tpas Cymru’s latest Tenant Pulse survey, in 2024, which covers social housing tenants’ views on the allocation process, found they were unhappy with issues such as overcrowding, under-occupied homes and the need for comprehensive support.