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Landlord launches new business plan that includes staff behaviour framework
A South West landlord is rolling out a staff behaviour framework as part of its new five-year business plan.
Plymouth Community Homes (PCH), the Devon city’s largest housing association, said its strategic plan would help it to become more efficient, more sustainable and remain financially strong until 2028.
Internally, the organisation is rolling out a new behavioural framework to guide staff and ensure people working for PCH are “living the values of the organisation” and can support the delivery of the business plan through their work.
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The framework sets out how staff behaviour should align with PCH’s business objectives, and will be used to support staff development, monitor progress, manage performance and help with recruitment, according to the landlord.
PCH, which owns over 16,000 properties in Plymouth and also develops and sells homes, said its new business plan aims to deliver “a high-quality affordable home for everyone”.
The plan follows four themes – customer and community, homes and spaces, planet and places, and efficiency and effectiveness – with 12 priorities for residents.
One priority is to “be a sector leader in governance and regulation”; another to decarbonise all homes by 2050. The plan explains that new regulation for social housing poses “significant challenges”, but PCH would implement all new consumer standards and maintain a G1 rating for governance and a minimum of a V2 viability rating from the Regulator of Social Housing.
John Clark, chief executive of PCH, said: “We’re looking to the future as we plan how best to manage the challenges facing organisations like ours in the current economic climate.
“Our new strategic business plan sets out clear targets to help us shape the future development of our existing services, and ensure the work we do really does deliver real, impactful change for the people who live in our homes and for the city of Plymouth,” he continued.
“We want to make a real difference in people’s lives, working very much in partnership with our stakeholders and like-minded organisations in the health and social care sectors, as well as our funding partners.”
