Ms Jahanara Rajkoomar

Jahanara is the Director of Customer Services at Gateway Housing Association with a track record of delivering strategic and innovative social solutions that positively benefit the business and its customers. Previously, she worked as part of senior leadership teams at the Hyde Group and MTVH.

Making a difference to people who are socially disadvantaged or excluded is her primary motivator and has defined her career to date. This remains a huge passion; trying to make a difference to people in a way that is meaningful to them. She brought this commitment into the housing sector over 14 years ago in a variety of roles and has used her experience and knowledge to influence how housing can change people’s lives for the better.  Her passion to provide excellent customer services and experience focuses on the fundamentals of being a social housing landlord.  

In response to the changes taking place at the macro level in the socio-economic environment over the last 20 years, Jahanara is a commercially aware leader who is able to lead teams/programmes and develop creative responses to organisational challenges that are highly effective and demonstrably deliver value for money.