One to watch – Jeanette Tolhurst, scheme manager, Hightown

Tell us about how you first came to work in housing.

I started my role at Grove Garden Flats during the pandemic in September 2020. It was my first step into management after many years of working across different caring roles. I have supported people from every age group – from zero to 104 years old.

I wanted to continue caring for people but also learn about the management side of things. I learned so much in my first year and have really enjoy it. Although it can be stressful at times, I love making sure everyone is supported and I enjoy encouraging the service users to go out and become part of the community.

What’s your proudest work moment so far?

It has to be sharing the knowledge I gained from working in special educational needs in the early years sector. I’ve implemented communication techniques, such as Makaton signs and the picture exchange communication system, as well as new sensory activities. This has opened up new ways of communicating that enable service users to become more independent.

And what has been your hardest moment?

The impact of COVID-19. It was very scary and unsettling for the staff and service users.

Who has been the most important person in your career so far – and why?

In this role, I would have to say Jessica Wray, my operations manager. We both started during lockdown, and due to the restrictions, we weren’t able to visit other Hightown schemes. She was always checking in on me and was available whenever I had a question.

Overall, my husband has supported me throughout my career and is always there to listen.

If you could change one thing about the sector, what would it be?

I’d love to change the perception of the care industry and make wages reflect the amazing work that people do. My team carry on regardless, though – they are all stars!