13.30 - Future proofing your workplace with technology: creating a culture of inclusion

Speaker tbc, Texthelp

Workplace tech is evolving faster than ever before. Is it now time to address the impact tech is having on inclusion in the workplace?

• Find out how technology can help you attract and retain unique and talented staff
• Learn how others are adapting their workplace with technology to create a diverse and inclusive environment

13.50 - Fireside chat: Delivering Smart Working - Understanding How Flexible and Alternative Working Arrangements Can Boost Productivity and Engagement

Amina Graham, Change & Transformation Director, L&Q Group

Malcolm O’Brien, Swan Housing

• How far along is the housing sector with introducing/offering agile working compared to other industries?
• Exploring how flexible working will look: shorter weeks, different hours, locations, different generation needs?
• Where are people working from and where will they work from in the future?
• Introduce policies, frameworks and governance around flexible work to support the workforce
• Ensuring accountability through clear communication, good management, promoting team values and support and enable people to serve their customers first
• What will the office of the future look like?

14.20 - Case study: How to introduce a fully flexible remote working workforce?

Nick Atkin, CEO, Yorkshire Housing

• Using technology to drive fundamental change in how your business operates

14.45 Cultural transformation – it’s all about the values

Jill Bamford, HR Director, emh Group

• Why building your optimal culture begins with understanding the values at the root of it
• How measuring workplace culture enables you to transform and not just change
• Understand why conscious and unconscious values matter if you want to build and sustain a high performing, values-driven culture

15.20 - Out of sector case study: creating a unique approach to culture and training that attracts and develops great people

Janet Leighton, Director of Happiness, Timpson

• Focusing on brilliant training and relentless simplification so that every colleague feels set-up to surprise and delight the customer
• Being passionate about diversity
• Don’t underestimate the link between culture and customer experience

16.05 - Making coaching part of your HR toolkit

Karen Chambers, Business Coach, KC Coaching

16.30 - Panel discussion: The multi-generational workforce; addressing differing career aspirations, expectations, behaviours and values

Evie Copeland, Stakeholder Relationship Manager, Dumfries & Galloway Housing Partnership

Laura Jane Rawlings, CEO, Youth Employment UK

Patrick Thomson, Senior Programme Manager, Centre for Ageing Better

• What do Gen X expect, what's different about millennials and how do you manage Gen Z?
• How can employers appeal to a multi-generational workforce in terms of attraction, development and reward?
• What do millennials want – not security and finance driven they want a purpose and a mission and training – the Housing sector is ideal
• What do the older generations want?
• What works across the generations, how to bring them together as a team?

17.00 Chair’s closing remarks