CPD webinar on demand: how to collect, report and act on tenant satisfaction measures
As part of Inside Housing’s new certified CPD Essential Insights offering, watch the full webinar How to collect, report and act on tenant satisfaction measures below
Find out more about Inside Housing’s CPD offering by clicking here
The Regulator of Social Housing is introducing a new set of standards by which it will judge the sector’s performance – moving on from its previous empowerment standard to one focused on transparency and residents’ influence and accountability.
As part of this, requirements to collect data for new tenant satisfaction measures (TSMs) came into effect in April. Social landlords are now starting to measure these and have to report back to tenants and regulators on their findings in summer 2024.
In this webinar, Tim Quinlan, senior insight manager at Riverside, joined Inside Housing editor Martin Hilditch. Together they discussed how organisations can best collect, report and act on TSMs, drawing on research and real-life insight.
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Learning objectives
By the end of the webinar, those attending will:
- Be able to fully explain what TSMs are, how they form part of the new regulatory approach, why they are seen as important
- Understand the findings of new research exploring the approaches landlords have been using to collect TSMs
- Be aware of the variety of collection methods being used
- Be familiar with the virtues and drawbacks of individual collection methods
- Know how best to report TSMs to the regulator
- Understand why it is important to also report TSMs to tenants, and know how best to go about doing this
- Be able to outline how landlords might act on results of TSMs to better meet the needs of individual tenants
In order to gain your CPD minutes, you must be an Inside Housing subscriber and watch the entire 45-minute webinar.
Once you have watched, you will receive a certificate confirming the award of your CPD minutes within 10 working days via email.
