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In practiceBack to 2024 Agenda

Using data to improve risk management and governance

Thursday, 17 Oct 2024 12:05 - 12:50Finsbury Suite
Speakers
Jordan Toulson Jordan ToulsonHead of productHomeLINK
Priyanka Kakkar Priyanka KakkarGroup head of data and securitySanctuary
Becky Tucker Becky TuckerNon-executive directorWestward Housing Group
Amramanjari Singh Amramanjari SinghDirector of data and business informationSouthern Housing
  • Making sense of the plethora of data you hold
  • Triangulating different data points across systems to build up a picture of risk and areas that require attention or proactive intervention
  • How to use data to listen to the tenant voice in a meaningful way and use it to drive improvements:
    - Using complaints as learning opportunities
    - What to do when your performance data and perception surveys disagree
  • What does effective reporting look like?
  • How to ensure the right people receive the right information at the right time
  • How to balance the security of sensitive tenant data with the need for information sharing to drive improvements

Download presentations & questions

Download this documentAmramanjari Singh - Southern Housing
Download this documentJordan Toulson - HomeLINK
Download this documentUsing data to improve risk management and governance

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Testimonials

"Really well organised. Informative and balanced with a diverse range of speakers. Well worth attending."

Margaret Goddard, group assets director, Torus

"Very informative and great to see so many people from the sector attending."

John Carmichael, risk and governance director, The Hyde Group 

"Great event, well planned out, good location and great speakers."

Carl Magness, regulatory engagement manager, RSH

"Great sessions. Openness, sharing and a very engaged audience."

John Barnett, head of operations (UK), Tessi 

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EVENT INFORMATION

  • 23 October 2025
  • Convene
  • 155 Bishopsgate
  • London
  • EC2M 3YD
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