Mica Joseph

Head of estate management, Notting Hill Genesis

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During Mica’s time in her previous role at L&Q, she enabled the real-time monitoring and management of estate services by implementing a custom-built estate management system. This project led to several dramatic improvements; Mica’s focus on using technology to streamline operations resulted in a 40% improvement in operational efficiency and a 25% reduction in resident complaints. 

 

Mica’s influence extends beyond environmental initiatives. She overhauled L&Q’s approach to estate maintenance and resident relations, introducing a data-driven framework that enhances decision-making and service responsiveness – enabling the organisation to move forwards with Mica’s strategy and vision long after she had departed for Notting Hill Genesis.  

 

Mica’s ability to drive change is evident not just in operational improvements, but also in her contribution to shaping industry standards. She regularly shares insights and best practices at industry conferences and seminars, influencing the wider adoption of sustainable practices in estate management. Her work as a whole is a testament to how visionary leadership and a commitment to innovation and sustainability can bring about significant and long-lasting improvements.