Daniel Isherwood

Customer engagement lead, Irwell Valley Homes

As customer engagement lead at Irwell Valley Homes, Daniel is fuelled by a determination to ensure the voice of tenants is always front and centre. Over the past year, he has reinvigorated customer engagement and continues to work to ensure the insight it garners drives real change for Irwell Valley’s residents.

Daniel has set up a building safety group of customers living in high-rise buildings, which has helped create new resident engagement strategies; forging relationships and trust with tenants’ and residents’ associations, bringing greater visibility to some of Irwell Valley’s harder-to-reach neighbourhoods and tenures; relaunching Irwell Valley’s performance-monitoring customer group, which will play a key role in shaping how the landlord measures and reports on performance in the new regulatory environment; and drilling down into community grassroots issues through consultation with customers, resulting in the creation of 10 targeted community plans to help tackle local issues and promote opportunities.