Chris Czyzyk

Customer experience manager, Stockport Homes

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Chris leads a team rated ‘world class’ by Best Companies. Within it he has fostered a customer-centred culture that has transformed how complaints are dealt with, resulting in Stockport Homes enjoying the highest tenant satisfaction measures complaints rating in Greater Manchester.

 

Chris has also shone in his work across the organisation to develop a new approach to repairs. He developed a new policy and procedure for customer feedback that focused on early contact with the customer – an approach that has helped to break down the defensive barriers that can sometimes appear. He has developed a new balance between local knowledge and central expertise to radically improve the standard of complaint replies, while responding to almost 99% of complaints on time.

 

He has developed excellent external relationships with partners, working with local councillors and other representatives to create positive relationships in which there is a genuine joint resolve to improve issues for customers.

 

Chris is fully trusted by his colleagues and has excelled in what can be a challenging area of the housing business.